Privacy Policy Banner Gardensouq.com™

 

PRIVACY POLICY

 

The Privacy Policy describes how we collect, use, and disclose personal information to: Process and administer your payment for the purchase of products or services, if you purchase online or use a debit or credit card for the purchase in one of our stores; Process your application for a product, provide a service or other loyalty or preferred customer programs that may exist from time to time (“Loyalty Program”); Better understand your needs and offer you relevant information, products, services, rewards, and programs, including sending you (and others on your behalf) communications by way of postal mail, email, facsimile, telephone, text message or other types of electronic messages; Determine your interest and eligibility for, and where appropriate provide you with, products, services, rewards, and programs; Track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or tailoring promotional offers to you; Track and analyze website use to provide a better customer experience such as customized offers and advertisements.Verify your identity and protect against error and fraud; Manage and assess our risk; Assess and update your creditworthiness on an ongoing basis; Conduct research and analysis (de-identified to the extent possible); Process, service, analyze and audit your relationship with us, including collecting any money you owe us; Comply with applicable legal, regulatory and self-regulatory requirements; Respond to your questions, comments or requests to customer service; and achieve other purposes as may, from time to time, be permitted by law.

By providing your information to Gardensouq, you consent to Gardensouq using your personal information for the uses described above. Withdrawal of consent to collect, use, and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities to different Programs. You may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us at Gardensouq.com online form. Your request will be promptly processed but may not be in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you to administer your account and send you transactional or operational emails.
 
We may transfer your personal information to entities outside Gardensouq, such as our vendors, suppliers, and agents who assist us in serving you (“Service Provider”). Our Service Providers may be located in or outside of U.A.E and may be required to disclose your information under the laws of their jurisdiction.

Privacy Charter:

The Privacy Charter is our commitment to you. It is our organization-wide policy on how all companies in the Gardensouq family protect your personal information.

Policy on Privacy of Customer Personal Information:

Gardensouq is committed to protecting the privacy and security of your personal information obtained because of your customer relationship with Gardensouq. The Gardensouq Charter (“Privacy Charter”) explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

What is personal information?

Personal information is information about an identifiable individual. Personal information includes such things as your name, address, age, income, date of birth, gender, financial information and credit records, as well as your opinions, preferences, and purchase patterns.

Why we collect your personal information:

Gardensouq identifies the purpose for which your personal information is collected. We do this before or at the time the information is being collected.

We collect, use, and disclose your personal information to:

    • Process your application for a product, provide a service or administer the Gardensouq loyalty reward program (Loyalty Program);
    • Better understand your product and services needs and to offer relevant information, products, services and rewards to meet those needs;
    • Determine your interest and eligibility for, and where appropriate provide you with, products, services, and loyalty rewards;
    • Administer the delivery of products, services and loyalty rewards to you;
    • Track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or making promotional offers to you;
    • Conduct surveys and analysis for research, statistical and product development purposes (information will be anonymized to the extent possible);
    • Verify your identity and protect against error and fraud;
    • Assess and update your credit-worthiness on an ongoing basis;
    • Process, service, analyze and audit your relationship with us, including collecting any money you owe us;
    • Support promotions and contest administration;
    • Perform tests to implement or modify systems;
    • Comply with legal and regulatory requirements; and
    • Achieve other purposes as may, from time to time, be permitted by law.

By providing your information to Gardensouq, you consent to Gardensouq using your personal information for the purposes outlined above. Withdrawal of consent to collect, use and disclose your personal information for purposes of your participation in the Loyalty Program may restrict our ability to provide you with some of the privileges and opportunities of being a member.

We obtain your consent to collect, use or disclose your personal information
Gardensouq obtains your consent to collect, use, or disclose your personal information, except as permitted by law. The method of obtaining consent depends on the circumstances and the sensitivity of the information. Consent may be oral or written, express, or implied. Your express consent (verbal, written, or electronic agreement when on the website) is obtained to collect, use, or disclose sensitive personal information. Implied consent is obtained in circumstances where a customer relationship already exists, express consent has previously been given, or the purpose of using personal information is reasonably apparent to you.

We may collect the following information:

    • Name
    • Mailing address
    • Phone number
    • Other contact information including email address
    • Demographic information such as postcode, preferences, and interests
    • Other information relevant to customer surveys and/or offers

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use The Information We Collect:

While shopping or taking advantage of services available from Gardensouq, you may be asked to provide personal information.

Personal information may be requested when:

    • Setting up an online account
    • Scheduling a delivery
    • Purchasing one of our services
    • Joining the Gardensouq loyalty program
    • Emailing contact us page
    • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • Fulfill orders
    • Administer the Gardensouq Loyalty program
    • Provide customer service
    • Improve the website

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Gardensouq obtains consumer information from third-party providers to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.

Others with Whom We Share Your Information:

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to; (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies:

We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions:

We may transfer or share a copy of personal information about you in the event that Gardensouq or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. If your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Gardensouq to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Compliance with Law: 

We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Gardensouq partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use website cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt-out of these enhanced online marketing ads.

You can change your consent preferences at any time by contacting Gardensouq Customer Relationship Contact Centre +971 52 203 6798 or email us on [email protected]

Cookies, Web Beacons, and How We Use Them:

A cookie is a small file which asks permission to be placed on your drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to our website.

Benefits you receive through consent:

Gardensouq is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Gardensouq and across our various businesses. This sharing enables us to notify current and new customers of products, services, rewards, and special offers they might enjoy. We may also provide your personal information to other companies designated by Gardensouq and under the Loyalty Program (Partners) so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message, automatic dialing-announcing device, or other forms of telecommunication using the contact information that you provide to us.

Your Choices Regarding Use Of The Information We Collect:

Gardensouq is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Gardensouq.

You can change your consent preferences at any time by contacting Gardensouq Customer Relationship Contact Centre +971 52 203 6798 or email us on [email protected]

If you send an e-mail or letter request, please be sure to include your full name, address, phone number, e-mail address, Loyalty program number (if applicable), and indicate specifically what type of marketing communication(s) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Gardensouq wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information please contact Gardensouq Customer Relationship Contact Centre +971 52 203 6798 or email us on [email protected]

The consequences of withdrawing or refusing consent:

If you decide to withdraw or refuse your consent, our ability to communicate with you will be diminished. For example, we will generally not be able to tell you about price discounts, rewards, customized balance transfer offers, contests, or other products and services that may be of value to you.

We respond to your questions, concerns, and complaints about privacy:

Gardensouq responds in a reasonable time to your questions, concerns, and complaints about the privacy of your personal information and our privacy policies and procedures. We will investigate and respond to any concerns you have regarding the handling of your personal information. In most cases, an issue can be resolved simply by telling us about it and discussing any issues.

 

 

Copyright © 2017- 2020 Gardensouq.com, All Rights Reserved.