Return & Cancellation Policy Banner Gardensouq.com™
 

Returns and Exchange Policy

 

At GardenSouq.com, we take pride in delivering high-quality products to our customers. In the rare event, however, that you receive a defective or incorrect product, we have a returns policy in place.

 

  • Products may only be returned either at the time of delivery, or within 24 hours of the delivery.
  • If you notice any issues with your product at the time of delivery, our delivery driver will process the return on the spot.
  • In case you recognize an issue after our delivery driver leaves your address, you have 24 hours to return the product back to our store.
  • Non-perishable goods may be exchanged within three days, provided they are in their original packaging and condition, free from damage and have not been used.
  • Perishable goods such as plants can not be exchanged beyond 24 hours to ensure quality standards.
  • If you realize there is an issue after our delivery driver leaves your address, you have 24 hours to return the product to our shop, please contact us for further details.
  • Please note that our delivery driver will not come to your address for any returns pickup service.
  • Any customization services or custom products provided at your request are not returnable nor exchangeable.
  • Any online payments made by bank/card will take the standard 15 days of processing time by your bank for the full refund.

 

Please note that we do not offer returns or exchanges on clearance items, custom orders, or items that have been used or damaged by the customer.

If you have any questions or concerns about our returns policy, please do not hesitate to contact us. We are committed to providing excellent customer service to ensure our customer satisfaction.

Copyright © 2017- 2024 Gardensouq.com, All Rights Reserved.

 

Cancellation Policy

 

To cancel your order, please get in touch with our Customer Satisfaction Department via call or WhatsApp at mobile number +971 52 203 6798, as well as through email at [email protected]. Keep in mind that we process orders very quickly, so we may not always be able to cancel an order before it is dispatched.

Please keep in mind that if we have already prepared the items for your order, you will not be able to cancel any additional services we performed (such as gift wrapping, packaging, or delivery).

If you cancel a product(s) before we dispatch, we will refund or remove the relevant portion of the purchase price for that product(s).

 

Copyright © 2017- 2024 Gardensouq.com, All Rights Reserved.