Terms and Conditions
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- United Arab of Emirates is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
By providing your information to Gardensouq, you consent to Gardensouq using your personal information for the uses described above. Withdrawal of consent to collect, use, and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities to different Programs. You may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us at Gardensouq.com online form. Your request will be promptly processed but may not be in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you to administer your account and send you transactional or operational emails.
We may transfer your personal information to entities outside Gardensouq, such as our vendors, suppliers, and agents who assist us in serving you (“Service Provider”). Our Service Providers may be located in or outside of U.A.E and may be required to disclose your information under the laws of their jurisdiction.
The Privacy Charter is our commitment to you. It is our organization-wide policy on how all companies in the Gardensouq family protect your personal information.
Policy on Privacy of Customer Personal Information:
Gardensouq is committed to protecting the privacy and security of your personal information obtained because of your customer relationship with Gardensouq. The Gardensouq Charter (“Privacy Charter”) explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
What is personal information?
Personal information is information about an identifiable individual. Personal information includes such things as your name, address, age, income, date of birth, gender, financial information and credit records, as well as your opinions, preferences, and purchase patterns.
Why we collect your personal information:
Gardensouq identifies the purpose for which your personal information is collected. We do this before or at the time the information is being collected.
We collect, use, and disclose your personal information to:
- Process your application for a product, provide a service or administer the Gardensouq loyalty reward program (Loyalty Program);
- Better understand your product and services needs and to offer relevant information, products, services and rewards to meet those needs;
- Determine your interest and eligibility for, and where appropriate provide you with, products, services, and loyalty rewards;
- Administer the delivery of products, services and loyalty rewards to you;
- Track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or making promotional offers to you;
- Conduct surveys and analysis for research, statistical and product development purposes (information will be anonymized to the extent possible);
- Verify your identity and protect against error and fraud;
- Assess and update your credit-worthiness on an ongoing basis;
- Process, service, analyze and audit your relationship with us, including collecting any money you owe us;
- Support promotions and contest administration;
- Perform tests to implement or modify systems;
- Comply with legal and regulatory requirements; and
- Achieve other purposes as may, from time to time, be permitted by law.
By providing your information to Gardensouq, you consent to Gardensouq using your personal information for the purposes outlined above. Withdrawal of consent to collect, use and disclose your personal information for purposes of your participation in the Loyalty Program may restrict our ability to provide you with some of the privileges and opportunities of being a member.
We obtain your consent to collect, use or disclose your personal information
Gardensouq obtains your consent to collect, use, or disclose your personal information, except as permitted by law. The method of obtaining consent depends on the circumstances and the sensitivity of the information. Consent may be oral or written, express, or implied. Your express consent (verbal, written, or electronic agreement when on the website) is obtained to collect, use, or disclose sensitive personal information. Implied consent is obtained in circumstances where a customer relationship already exists, express consent has previously been given, or the purpose of using personal information is reasonably apparent to you.
We may collect the following information:
- Mailing address
- Phone number
- Other contact information including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect:
While shopping or taking advantage of services available from Gardensouq, you may be asked to provide personal information.
Personal information may be requested when:
- Setting up an online account
- Scheduling a delivery
- Purchasing one of our services
- Joining the Gardensouq loyalty program
- Emailing contact us page
- We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- Fulfill orders
- Administer the Gardensouq Loyalty program
- Provide customer service
- Improve the website
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.
Gardensouq obtains consumer information from third-party providers to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
Others with Whom We Share Your Information:
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to; (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.
Compliance with Law:
We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Gardensouq partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use website cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt-out of these enhanced online marketing ads.
You can change your consent preferences at any time by contacting Gardensouq Customer Relationship Contact Center +971 52 203 6798 or email us on [email protected]
Cookies, Web Beacons, and How We Use Them:
A cookie is a small file which asks permission to be placed on your drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
Benefits you receive through consent:
Gardensouq is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Gardensouq and across our various businesses. This sharing enables us to notify current and new customers of products, services, rewards, and special offers they might enjoy. We may also provide your personal information to other companies designated by Gardensouq and under the Loyalty Program (Partners) so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message, automatic dialing-announcing device, or other forms of telecommunication using the contact information that you provide to us.
Your Choices Regarding Use Of The Information We Collect:
Gardensouq is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Gardensouq.
You can change your consent preferences at any time by contacting Gardensouq Customer Relationship Contact Center +971 52 203 6798 or email us on [email protected]
If you send an e-mail or letter request, please be sure to include your full name, address, phone number, e-mail address, Loyalty program number (if applicable), and indicate specifically what type of marketing communication(s) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Gardensouq wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information please contact Gardensouq Customer Relationship Contact Center +971 52 203 6798 or email us on [email protected]
The consequences of withdrawing or refusing consent:
If you decide to withdraw or refuse your consent, our ability to communicate with you will be diminished. For example, we will generally not be able to tell you about price discounts, rewards, customized balance transfer offers, contests, or other products and services that may be of value to you.
We respond to your questions, concerns, and complaints about privacy:
Gardensouq responds in a reasonable time to your questions, concerns, and complaints about the privacy of your personal information and our privacy policies and procedures. We will investigate and respond to any concerns you have regarding the handling of your personal information. In most cases, an issue can be resolved simply by telling us about it and discussing any issues.
- Garden Souq will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
We accept payment via all major Credit Cards: Visa, MasterCard. Our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Notice to Credit Card Users: By submitting your order
3.1 An authorization for your transaction will be placed on the credit card you provided to Gardensouq (“Card”) and upon completion of your transaction, the total transaction amount will be settled against the authorization in accordance with your banking institution’s policies.
3.2 You authorize Gardensouq to charge the Card all amounts owed under the transaction, including deposits. You further authorize Gardensouq to re-initiate any charge on your Card that is dishonored for any reason.
Please do not send us payment information using electronic methods such as email. For details of the security measures we employ, please read our Privacy Charter. We will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.
All figures displayed on this website relating to fees, charges, and any other amounts are in UAE Dirhams (unless otherwise stated) and are current at the time of issue but may change at any time. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us. Gardensouq has attempted to match online prices to those in-store; however online prices, product and service selection, and availability, and sale effective dates may differ from those in-store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available or to match online prices until the sale begins in their region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Gardensouq Associate Dealers may sell for less. With respect to items sold by Gardensouq, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be misprinted/mispriced. If the correct price of an item sold by Gardensouq is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a misprinted/mispriced item.
Additionally, although great care is taken in the production of the gardensouq.com website; typographical, illustrative, or pricing errors may occur. We reserve the right to correct errors at any time. All prices quoted are payable in UAE Dirhams and, unless otherwise stated, do not include VAT. You may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. Our delivery charges are specified when you place your order. Gardensouq reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Gardensouq believes that customer conduct violates applicable law or is harmful to the interests of Gardensouq or any Third Parties. We reserve the right to refuse to accept your order for any reason including without limitation and whether or not payment has been received by us if:
Our right to refuse your order
1.1 We have insufficient stock to deliver the goods you have ordered;
1.2 We do not deliver to your area;
1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
1.4 If we do refuse your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Your right to cancel your contract
2.1 You may cancel your contract with us for the goods you order at any time up to the end of the 14-days from the day after the date you receive the ordered goods. Please note that under the distance selling rules, perishable goods like flowers, PPE masks, and food cannot be canceled after delivery.
2.2 To cancel your contract you must notify us by contacting our Customer Services Department on telephone number +971 52 203 6798 or email us on [email protected].
2.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. We strongly recommend the use of a courier or other ‘signed for’ postage method to return the goods. For more information regarding the delivery process and charges for returned goods please go through refund, cancellation, and delivery policies.
2.4 Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
2.5 If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Gardensouq.com© provides you with the finest customer service and delivery of your order to ensure that you receive it in a perfect state. Gardensouq offers free delivery on all orders above AED 99.
The following rates will apply for delivery in U.A.E of orders under AED 99:
|Delivery Services- in UAE||Delivery Charges||Locations|
|Standard Delivery (Estimated delivery in 0 – 2 days)||AED 19.99||Applies to Delivery within Dubai.|
|Standard Delivery (Estimated delivery in 1 – 3 days)||AED 19.99|| Applies to Delivery within Sharjah.
|Standard Delivery (Estimated delivery in 1 – 5 days)||AED 29.99||Applies to Delivery within Abu Dhabi, Ajman, Al Ain, RAK, and Fujairah.|
Delivery of Goods
We will deliver the product(s) ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 7 days of your order or in the case of specified delivery date on that date.
You will become the owner of the product(s) you have ordered when they have been delivered to you. Once the product(s) have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Delivery of Incorrect Items
If we have sent you an incorrect product(s), please notify our Customer Services Department on telephone number +971 52 203 6798 or email us on [email protected] as soon as possible and we will arrange a pickup of the product(s) [and a refund will be provided]. If you would like us to replace the incorrect product(s) with the product(s) that you ordered, we will send you the correct product(s) as soon as possible.
We will reimburse any reasonable delivery costs you incur in returning the following product(s) to us: – product(s) we delivered to you in error; or – product(s) that you can prove were damaged upon delivery or are defective or incorrect.
Until you return such product(s) to us you are responsible for their safekeeping and taking reasonable care of them.
If the product(s) we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity then you must notify us immediately either contacting our Customer Services Department on telephone number +971 52 203 6798 or email us on [email protected]
If you do not receive goods ordered within 10 days of the date on which you ordered them or in the case of a specified delivery date within 10 days of that date, then you must notify us contacting our Customer Services Department on telephone number +971 52 203 6798 or email us on [email protected].
If you notify us of a problem under this condition, then at your option we will either:
- Make good any shortage or non-delivery;
- Replace or repair any product(s) that are damaged or defective; or
- Refund to you the amount paid by you for the product(s) in question in whatever way we choose, and we shall have no further liability to you.
Save as precluded by law and except where you are dealing as a consumer, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the product(s) in question under clause above.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Change of Delivery Date for Perishables
Change of delivery date for the perishable product(s), including but not limited to fresh flowers and plants must be received 24-hours in advance of dispatch of the product(s). Any change request received with less than a 24-hour notice will in certain circumstances result in up to an additional 50% charge on the perishable product(s) ordered.
No-nonsense returns policy, Too big? Too small? Too something else? If you’re not completely satisfied, or simply just change your mind, you can return your products within 15 days. It’s important to us that you’re happy with your Gardensouq purchase. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in a new and unused condition and, if possible, the packaging.
You can return any non-perishable product(s)*, as long as it’s in unused and in a re-saleable condition. Please provide proof of purchase, i.e. such as your invoice. If your merchandise is found to be dirty, stained, damaged, or abused, Gardensouq may refuse to refund or exchange your items. Your product(s) must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund.
We may refuse the return only if the returns criteria are not fully met. We do not offer products for rent or temporary use. Gardensouq reserves the right to refuse returns or exchanges to anyone where Gardensouq, in its sole discretion, suspects abuse of its return policy. Please note that we inspect the item(s) and if a product has been used or handled in a way that has diminished its value, we may also reduce the value of the refund to reflect the reduction in the value of the merchandise.
Additional or different terms and conditions may apply in relation to the returns of the product(s) that are a perishable product(s)** for quality and/or safety reasons. The refund or exchange of product(s) does not extend to discounted/reduction sales/deals product(s) and will be considered as the final purchase. The refund or exchange of product(s) does not extend to perishable Product(s) including but not limited to fresh flowers and plants. See perishable product details below.
If you wish to cancel your order, please contact our Customer Services Department on telephone number +971 52 203 6798 or email us on [email protected] As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us at our premises Savannah So Beautiful located at Warsan 3 opposite to Dubai Birds and Pets Market within 14 days and we will provide a refund on the product(s) or exchange the product(s) with an alternative product(s) of equivalent quality and price if possible based on your selection, minus the cost of delivery and additional services (e.g. gift wrapping, packaging, and delivery).
Delivery charges are non-refundable, in case if there were no delivery charges due to promotions, a delivery charge of 49.99 AED will be deducted (if the driver has dispatched), and further delivery charges will apply for any exchanged product(s) that requires a delivery pickup/dropoff.
Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping, packaging, and delivery). If we receive notice of your cancellation of a product(s) [before dispatch] we will refund the relevant part of the purchase price for that product(s).
This Site displays products available for purchase in U.A.E, however not all products are available at all times, and products may be changed, substituted, or discontinued at any time. Gardensouq reserves the right to discontinue the sale of any product listed on this Site at any time without notice. Gardensouq attempts to provide an accurate description of the products available for sale but does not warrant the accuracy, completeness, reliability, or currency of such descriptions. Certain products may be the subject of third-party and no warranties offered by its manufacturers or providers.
Gardensouq attempts to be as accurate as possible. However, does not warrant those product descriptions or other content of any Gardensouq Service is accurate, complete, reliable, current, or error-free. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.
COLORS, SPECIFICATIONS, AND DIMENSIONS POLICY
The images of the products on Gardensouq.com are for illustrative purposes only. We have made every effort to display the colors, specifications, and dimensions of products on Gardensouq.com as accurately as possible. Although we have made every effort to display the colors accurately, the colors you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display of any color will reflect accurately the color of the product delivered. We may from time to time vary the dimensions, specifications, and quantities of products displayed on Gardensouq.com without prior notice. For example, the bouquets are subject to the seasonal availability of flowers. The packaging of the products may also vary from that shown on images on Gardensouq.com. All sizes quoted are approximate. Some items shown may require assembly.
AVAILABILITY AND SUBSTITUTIONS POLICY
The acceptance of all the orders is subject to availability. If for any reason the Product you ordered is no longer available, we will contact you using the contact details you supplied when placing your order and either:
- Offer you an alternative product of equivalent quality and price if this is possible, or
- Cancel the order and provide you a full refund in respect of that product.
If we are unable to contact you or do not receive a response from you, we will process any remaining products on your order and refund you for the products we were unable to supply.
THE CONTRACT BETWEEN GARDENSOUQ.COM AND YOU
When you place an order to purchase Products using the Website this is an offer by you to us to purchase those Products. After you place an order, you will receive an email from us acknowledging that we have received your order. However, this does not imply the acceptance of the order.
We will confirm our acceptance of your order by sending an email that confirms that the Products have been dispatched (the Dispatch Confirmation). If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available, we will contact you and the terms under the heading “Availability of Items and Substitution” will apply.
Gardensouq.com reserves the right to change the Terms and Conditions any time. We encourage you to review our T&C to make sure you understand how the information you have provided will be used.
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