Contact Us Banner Gardensouq.com™

Our Hours:

Open everyday from 8:00 am to 10:00 pm

Call us on:

Mobile: (+971 52 203 6798) and Landline: (+971 43 461116)

Email us on:

[email protected]

Our Location

Al Warsan 3, Dubai, UAE

Our Hours:

Open everyday from 8:00 am to 10:00 pm

Call us on:

Mobile: (+971 52 203 6798) and Landline: (+971 43 461116)

Email us on:

[email protected]

Our Location

Al Warsan 3, Dubai, UAE

Frequently Asked Questions

Please review the following:

What are the delivery charges for orders for placing an order?
  • For purchases above AED 99; the delivery will be provided absolutely free of charge within United Arab Emirates.
  • For purchases below AED 99, the delivery charges shall be the following:
    • Within Dubai: AED 19.99
    • Within Sharjah: AED 19.99
    • Within Abu Dhabi, Fujairah, Ras Al Khaimah, Al Ain, Ajman, and Umm al Quwain: AED 29.99
Which payment methods are accepted to place an order on Gardensouq.com?

We accept online payments using Visa and MasterCard credit/debit cards in AED. We also accept cash on delivery of products.

How long does the delivery take?

Delivery times may vary based on national holidays, shipping location or method of shipping,

  • Dubai: 0 – 2 Business Days,
  • Sharjah: 1 – 3 Business Days,
  • Abu Dhabi: 1 – 5 Business Days,
  • Ajman: 1 – 5 Business Days,
  • Al Ain: 1 – 5 Business Days,
  • Fujairah: 1 – 5 Business Days,
  • Ras Al Khaimah: 1 – 5 Business Days.
How secure is Gardensouq.com? Is my data protected?

Gardensouq believes security is the top priority. We carefully use industry best practices such as encrypting all webpages by deploying the Transport Layer Security (TLS) cryptographic encryption protocol across all webpages. TLS secures all communications and data between servers and web browsers, providing data integrity and privacy to all users. With other practices that can’t be mentioned here for security reasons, we ensure that all our customer interaction and data is very secure and private.

What exactly happens after placing an order?

After placing an order, depending on the payment method selected, your payment will be verified automatically by our payment system, and once approved your order will be processed for delivery immediately.

We will schedule a delivery for your order ASAP, and notify you about the delivery schedule to get your approval, and make any adjustments that you would like.

Do I receive an invoice for my order?

Yes, you will always receive an invoice once an order is placed.

Once the order is placed, you can find the invoice (as an attachment) in the confirmation email automatically sent to you on the email address that you provided when initially placing the order.

(The invoice can be found in the attachments section of the confirmation email.)

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